Support
Found a problem or stuck on a setup? Start with the troubleshooting page, then open an issue if it does not help.
Before you write
- Read troubleshooting.
- If a device will not open, check whether another app holds it in exclusive mode. Voicemeeter can do this. The fix is in that app's device settings.
- Check the changelog. The problem may be fixed in a newer version.
How to report a bug
Open an issue on GitHub. Support for WIRE is handled through GitHub Issues.
A GitHub account is needed to post. Issues are public, so do not paste passwords, tokens or other private data. If your report includes an API token from WIRE, remove it first.
What to include
- WIRE version. It is shown in the bottom left of the app, for example v0.1.0.
- Windows version. For example Windows 11 23H2, 64-bit.
- Diagnostics. Open the Diagnostics page in WIRE and copy its contents into the report.
- What you did, what you expected, what happened. Short steps that someone else can repeat.
- Your devices. The audio devices involved, and whether Virtual Audio Cable is installed.
- A setup file if it helps. A *.wiresetup file can be shared by copying it. Remove anything private first.
Other contact
For anything that is not a bug, such as questions about licensing or business use: [TODO: contact email or other method, owner decides].
For security problems, please do not post details in a public issue. [TODO: private security contact, owner decides].
What to expect
Tabor Digital is a small company and WIRE is an early product. We cannot promise a reply time.